FAQ

Please contact Amazon. We are a small women owned business based in Oregon and do not sell furniture on Amazon. They have some how linked our website to a company with a similar name. You will need to contact Amazon regarding your issues and concerns.

We take pride in building bespoke wood furniture and home decor to suit your Organic Modern and Rustic Farmhouse style. To place a custom order, follow these steps: 1. **Browse and Select**: Begin by exploring our website to get an idea of our style and offerings. Identify any products similar to what you envision for your custom piece. 2. **Contact Us**: Reach out to us through our online contact form. Provide detailed information about your custom request, including dimensions, materials, and any specific design features you have in mind. You can also attach inspiration images or sketches to help us understand your vision better. 3. **Consultation**: Our team will review your request and get back to you within 1-2 business days. We may schedule a consultation call to discuss the details further, ensuring we capture all your requirements precisely. 4. **Quote and Design**: After the consultation, we will prepare a detailed quote and design proposal for your review. This will include a breakdown of costs and estimated timeline. 5. **Confirmation and Payment**: Once you are satisfied with the proposal, confirm the order by making the required deposit. We accept various payment methods, which will be detailed in the quote. 6. **Production**: Following your confirmation, we will begin crafting your custom piece. We will keep you updated throughout the production process and share progress photos upon request. 7. **Delivery**: Once your custom order is complete, we will arrange for safe and secure shipping to your specified address. Delivery times may vary based on your location and the complexity of the piece. For any further questions or assistance, please do not hesitate to contact our customer support team. We look forward to creating a unique and personalized piece that perfectly complements your home.

We offer a convenient in-shop pickup option for customers who prefer to collect their purchases directly. Simply select the "Pick-up" option at checkout for FREE pickup in our shop. Once your order is ready, you will receive an email notification. You can reply to the email to schedule your personal pickup time that best fits your schedule. For items with in-shop pick up we are happy to hold your purchased items for up to 14 days from the date of purchase. For items with pick up at market location, we will hold until the end of the market. If the item is not picked up within 90 days, we reserve the right to consider it abandoned, and no refunds will be given. This policy allows us to manage our inventory effectively and continue providing high-quality, organic modern farmhouse furniture and home decor to all our valued customers. If you have any further questions, feel free to get in touch with us through our contact page.

We quickly process orders within 1-3 business day (excluding weekends/holidays) and ship according to the date the orders are received. We aim to ensure a seamless delivery experience for our customers. We offer standard shipping options through USPS, UPS, and FedEx. Transit times are determined by the respective carriers and typically vary depending on your location and the time of year. Please keep in mind that shipments may take longer during holidays or in cases of inclement weather. Once your order is shipped, you will receive a tracking number to monitor its progress. For specific details on estimated delivery times for your region, we recommend checking the websites of USPS, UPS, or FedEx. If you have any further questions, our customer service team is always here to help. We take great pride in ensuring your home decor purchases arrive safely at your doorstep. When packing your order, we are very conscious of the pricing and strive to be efficient with packing materials while keeping our costs low and your products safe. To align with our commitment to sustainability and cost-effectiveness, we occasionally recycle boxes and packing materials. This not only helps us reduce waste but also ensures that your beautifully curated, found vintage or home decor pieces reach you in perfect condition. We believe that careful and eco-friendly packing is a reflection of our dedication to both quality and the environment. You can rest assured that we prioritize both the protection of your purchase and the environment.

All items are final sale. WE DO NOT accept returns, exchanges, or cancellations. However, please contact us immediately if you have any problems with your order. Our collection of vintage and antique found items are carefully curated and we provide all known about each piece to ensure you have the details you need before making a purchase. Please contact us with any questions prior to purchase if you have any questions or concerns. We take pride in crafting unique wood furniture and home decor that fits seamlessly into your Organic Modern and Rustic Farmhouse. Before making a final purchase, we strongly encourage you to read the product description and examine all photos closely to ensure the item meets your expectations. Refunds will only be available if the item arrives broken or has damages that were not originally present in the listing/photos. If the item does arrive damaged, please contact us immediately with photos of the damage, and we will assist you in processing the return or exchange. Your satisfaction is essential to us, and we strive to make your shopping experience as smooth and enjoyable as possible. ​ Many of our items are custom made or personalized, including home decor, signs and furniture. If you request a special order, once work has begun your item is no longer able to be cancelled or returned. Items purchased from show locations are final sale.

We strive to ensure that your vintage pieces and home decor arrive in perfect condition. However, if you receive a damaged item, please notify us within 5 days of receipt. To facilitate a claim with the carrier, please email us and include the following information: 1. Your order number 2. Photos of the damaged item 3. Photos of the box 4. Photos of the shipping label and packaging These details are required by carriers to process any claims. Without the required proof of damages, we will be unable to assist you. Taking swift action ensures that we can resolve the issue promptly and effectively.

We prioritize ensuring your beautiful, curated vintage pieces and Organic Modern Farmhouse decor reaches you safely and on time. In the unfortunate case that your order is lost or delayed, we are unable to directly resolve this issue as it is out of our control. However, we recommend notifying the carrier using the tracking number provided in your shipping confirmation email. The carrier can then initiate a trace or claim to locate your package or address the delay.

We specialize in creating high-quality, handcrafted wood furniture and home decor that is designed to bring the Organic Modern Farmhouse style to life in your home. Each piece is meticulously designed and crafted to ensure the highest standards of quality and uniqueness. As such, we do not offer wholesale or bulk pricing. Our focus is on providing individual customers with exceptional, bespoke items that enhance their living spaces. We believe in maintaining the integrity of our products and ensuring that every customer receives the same level of craftsmanship and attention to detail regardless of the order size. Thank you for understanding our commitment to quality and uniqueness.

At JC Homegoods protecting our customer's privacy and personal information is of utmost importance. Our privacy policy outlines how we gather, use, and safeguard your data. When you make a purchase or contact us, we collect necessary information such as your name, email address, shipping address, and payment details. This data is used solely for processing your order, providing customer support, and improving your shopping experience. We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. Your payment details are encrypted and handled through secure payment gateways. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except when required to comply with the law or to facilitate order fulfillment. You can trust JC Homegoods to maintain the confidentiality of your data while you enjoy our expertly crafted wood furniture and home decor that perfects your Organic Modern Farmhouse style.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.